CategoryProblemSolutions
PowerTablet Won’t Turn OnTap Screen Twice
  • Contact Integrated Recycling @ (888) 428-8995 to report this issue so we can correct and prevent further problems
Ensure Power Cord is Plugged In
  • Surge protector cord into wall?
  • Cord inside kiosk plugged into surge protector? (keys needed)
  • Ensure surge protector light is on and breaker has not tripped (keys needed)
  • Contact Integrated Recycling @ (888) 428-8995
Accessibility/DisplayCan’t Log InEnsure Username and Password are Created and Accurate
Forgot UsernameEmail Jonathan.Hern@IntegratedRecycling.com with:
  • your name
  • company
  • location
Forgot PasswordGo here: Forgot Password Link
Locked OutWait 30 Minutes or Contact Integrated Recycling @ (888) 428-8995
Add New UserEmail Jonathan.Hern@IntegratedRecycling.com with:
  • New Employee Name
  • New Employee Email Address
  • Email will be sent to the New Employee
  • New Employee will create User Name and Password
Error Message
  • Personal Device – Close application and restart to log in
  • Kiosk Tablet
    • Press back button
    • Double click Portal app icon
Kiosk Tablet Logged Out
  • Kiosk Tablet
    • Press back button
    • Double click Portal app icon
Screen is too Dark/Dim
  • Click on i symbol in lower left-hand corner
  • Click on Settings
  • Click on Display
  • Slide Brightness bar setting to the far right for full brightness
  • Confirm Auto Brightness is OFF
  • Click on the back button
  • Click OK
  • Click OK again
  • Double click portal app icon to restart your portal
Portal Entries and Document Access/UploadHelp Placing a Service Request
  • Select Pallets, Cardboard, or Plastic
  • Press Request Service
  • Select Appropriate Trailer # or enter trailer # manually
  • On Kiosk – Press Submit for Approval or Approve Now. Select appropriate option depending on security level
  • On Computer or Mobile Device – Order is placed (approval not required)
Help Approving a Service Request
  • Press Approve Service Button
  • Select Appropriate Trailer #
  • Review Trailer Data for Accuracy and press Approve Now. If approving on the kiosk, enter your four-digit pin
BOL Access
  • Sent Via Email After Approval of Service Request
  • Press Service Status in menu
  • Locate Appropriate Trailer #
  • Click on View BOL
  • Click on View Vendor Bill of Lading in Pop Up Window
Can’t Print BOL
  • Confirm Viewing Correct BOL #
  • Has BOL Been Cancelled or Already Closed
  • In-House Technical Issue (computer and printer communication)

Contact Integrated Recycling @ (888) 428-8995

* Remember you can always use the app on your cell phone or the web version online